The Buying Process

We are here to be a resource for you.

The process of researching and purchasing a spa or swim spa can be overwhelming. There are a lot of products on the market. A consumer has a big task simply in learning to tell the difference between the good companies, the great companies and the companies to avoid.  The price of a spa means something, but the value of a spa, the reputation of the company and the trust you have in your salesperson are all far more important factors than the price tag on the spa. The better your relationship with your salesperson, the higher your spa value will be and the more money they will save you by managing the process professionally and ethically for you. 

How the Spa / Hot Tub Process Works

Gone are the days of huge, multi room showrooms with thousands of spa models on site and hovering sales guys waiting until a moment of weakness to start a conversation.  Spas are a commodity – with thousands of comparable models on the market varying across the board in price and in features. Consumers have the power of the internet – to research and compare before stepping foot into a showroom or picking up the phone.

We’ve eliminated the hot tub / spa showroom almost completely.  We work with you over the phone to ask you targeted questions about your needs, the features you are seeking, the price range you are looking in – we listen to your answers and we make recommendations based on your criteria – saving you time, stress and eliminating uncomfortable conversations in a high pressure environment.   We send you photos, brochures and links to the spas you are interested in, so you can learn all about the features. Finally, if you wish, you can make an appointment come to our showroom to view a few model spas in person before you purchase – many people love to do so, but  we find that most people these days prefer to make their spa decision in the comfort of their living room. Then, they just call us up at their convenience to place their order with a credit card or quick financing application. We always look forward to having the added benefit of meeting you in person when we deliver your spa! 

How the Swim Spa Process Works 

Swim Spas are more complicated because there are so many different types of swim currents, features, model sizes, and price ranges available.  We work with most of our customers between one month to a year prior to delivery, assisting over the phone and in email with answering questions and providing pricing, assisting in person in our showroom for swim test visits,  visiting homes for yard and pre-delivery walkthroughs, providing quotes, qualifying for financing, placing orders and taking their down payments 4-6 weeks before delivery, and scheduling & coordinating delivery with contractors prior to and on the day of delivery.

Click here to read our helpful FAQ page to learn more

The process usually goes something like this: 

  • Fill out one of our web forms, or we receive a call or email inquiry from our customers requesting information
  • You will receive a phone call from our sales manager and email the next day with brochures and information
  • We’ll send you some emails with helpful details and tips
  • You call to ask questions and get pricing ballparks on certain models
  • Pertinent information is emailed or mailed to you after phone call is completed
  • You schedule a swim visit at a time convenient for you
  • Once the swim visit completed a quote will be provided to you for specific models. Owners manual, Warranty information and contractor checklists provided to you for planning with contractors.
  • Yard visit scheduled – or photos submitted by you for yard / delivery examination and evaluation
  • You settle on model choice / size, call to find out details on cover lifts, accessories, sale models available, special pricing incentives, etc.
  • Sales person provides all details to you promptly after final approval from manager.
  • Yard visit completed – delivery process approved and quote from crane or forklift included in your quote for budgeting purposes.
  • You make the buying decision, call to place down payment order on swim spa or spa. Sometimes financing is applied for (terms available on request), sometimes a credit card is used (for up to 25% of cost), sometimes a check is mailed.
  • Contract filled out and signed by both parties prior to swim spa order being placed.
  • Delivery details arranged, yard & electrical work is completed by your contractors
  • Delivery is scheduled for you 2-3 weeks prior to delivery
  • Delivery is made to you  4-6 weeks* after order is placed. *Timing can vary depending on time of year and available stock.

I already know what I want, can I buy over the phone?  Yes, it happens all the time.

I’m in a different area – where can I test these?  Make an appointment to fly or drive to see us and take a swim test. When you purchase your swim spa we will give you a discount that is equal to double your travel costs towards the price of the swim spa.  Click here to view our locations where you can schedule a private swim appointment.

Do I work with the same person the whole time, or do I have to explain what I want to different people every time I call?  You will work with the same salesperson through the entire research and purchase process. You may have a different team member assisting at your swim visit or at your delivery, but one of our small team of experts will be there in person at every turn.  We all communicate and keep track of our customer notes very carefully, so you can be confident that nothing will be lost in translation.

Can I Pay with Cash or check?  Yes.  You can pay with Cash, Check, Credit Card or easy financing options.

What are the payment terms? 50% due for order, 25% due upon delivery to our warehouse, final 25% due upon delivery to your home, except in special instances (limited sales models available, fast turnaround needed, etc.)

Our Installations

  • Large Back Yard Ideas

    Large Backyard Ideas
  • Swim Spas With Decks

    Swim Spas With Decks
  • Indoor Swim Spas

    Indoor Swim Spas
  • In-ground Ideas

    Indoor Swim Spas
  • MP Momentum Deep

    MP Momentum Deep
  • MP Momentum Deep

    MP Momentum Deep
  • MP Momentum Deep

    MP Momentum Deep
  • Large Back Yard Ideas
  • Swim Spas With Decks
  • Indoor Swim Spas
  • In-ground Ideas
  • MP Momentum Deep
  • MP Momentum Deep
  • MP Momentum Deep

Swim Fitness

  • Michael Phelps Swim Fitness Commercial

  • Swim Fitness Bio Of Joe Stone

Our Testimonials

  • testimonials Hi, I’m Michael Phelps. I’ve been swimming just about my whole life and I know the benefits of swimming regularly.But sometimes access to a pool is limited and not every backyard or climate is right for a pool. That’s whyMaster Spas took my input and that of my coach,Bob Bowman,to create the perfect solution-the Michael Phelps Signature Swim Spa by Master Spas. ”

    Michael Phelps

  • testimonials Thank for your great service! As a business owner in the pest control industry, customer service is a rare breed these days, and I appreciate your prompt response in my questions. "

    Windsor, CA

  • testimonials Just a couple words re our terrific service from Swim Fitness with Joe and Ali – everything smoothly handled with care and gentle precision on a tight delivery and setup- may we swim happily ever after! "

    Jackie and Dennis, Millvale

  • testimonials Wow, that’s great news! I really appreciate all your wonderful service. Boy, this is what America was like in the 60′s and 70′s. Thanks! (He called to buy a new cover and we replaced his cover under warranty, which he didn’t realize was a possibility.)

    San Ramon, CA

  • testimonials Ali, I have lost 5 lbs swimming 1/2 hr every other day for the last 3 weeks. Love my swim spa!!! "

    Sedona, Arizona

  • testimonials Joe Stone at Swim Fitness of Nor Cal was very helpful and tolerant of all my many questions during the research phase of shopping for my new Michael Phelps Signature Swim Spa. He always answers phone calls and emails promptly and is never too busy to help out. The delivery and installation of my swim spa went smoothly. I am very happy with the product and the service, and would highly recommend Joe and his company. "

    John C. Lekas, MD

  • testimonials From our first call to get information about swim spas, through process of purchasing our MP Momentum and having it installed, and to this day, Joe has been extremely helpful and genuinely nice. He knows the products and answered every question we had. I would highly recommend Swim Fitness. ”

    Rob and Christie Hartman

  • testimonials We want to offer our thanks for a nice job in delivering our swim spa! Also thank you for the workout book! We are really looking forward to reading the book and applying the workout techniques in our swim spa! "

    Randy and Dana Coleman
    Columbus, MT

  • testimonials I simply desire to offer my gratitude and thanks for a job well done in selling and delivering our Michael Phelps swim spa! Your patience and assistance throughout the process was well worth our time. ”

    Carol Stracner
    Henderson, Nevada

  • testimonialsThank you for your kindness and support, with your assistance you added to a great experience. ”

    Kathy Harvey

  • testimonials Just a quick note to let you know how much I am enjoying my swim spa. I love it! I love doing my water aerobics workout in it every chance I get, and it’s great because that can be at 10 am, noon, 4 pm, or 8 pm! No more running to the gym for their classes! I can set it at the temperature that I like–not too hot or too cold. It’s so easy to maintain. My five grandkids love to play in it when they come over, too. I could go on and on, but just wanted to let you know — I LOVE IT! The delivery and service were great also. Thanks again! "

    Christine in Escalon, CA

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