Delivery 101

Our #1 Goal is satisfied customers.

We work personally with each of our customers to manage and oversee the entire swim spa research, purchase and delivery process for each and every customer. We take the time to ask the right questions and listen to your answers – carefully keeping track of your photos, plans and yard requirements and noting any special circumstances to prevent any unnecessary stress or costs on the day of delivery.

What is involved in a delivery? 

Delivery includes: 

  • A Pre-Delivery walkthrough at your home (or an alternative – photos and satellite mapping review in certain cases)
  • Assistance to your contractors – over the phone or via email – to make sure everything is prepared
  • Shipping from our East Coast Factory OR from our West Coast Warehouses 
  • Delivery to your home on our trucks and trailers
  • Our experienced and trusted crew on hand to gently place your spa
  • One of our team leaders managing the entire process on site
  • Our expertise at troubleshooting and managing any difficult scenarios should they arise.
  • Our 100% cost guarantee – the delivery price will not increase on site due to unforeseen circumstances.
  • We manage your crane or forklift delivery needs – you pay those fees directly
  • A Walkthrough of the owner’s manual on site
  • Instructions on how to use your spa or swim spa on site
  • A customer satisfaction survey for you to respond post delivery
  • Removal & disposal of all  protective covering on spas and swim spas
  • Installation of Auto Cover lifts, Cover lifters, valets or caddys, bars and other accessories.
  • Installation and assembly of spa steps and other accessories
  • Assistance with placing spa cover

What is not included:

  • Contracting services for patio, deck or other landscaping needs  (but we can refer you to an experienced local company in most instances)
  • Electrical preparation for your home power panel
  • Electrical hookup for your spa or swim spa (please plan to have an electrician on site to do so)
  • Crane or forklift if needed (If required, we will arrange and you will pay these contractors directly) 

Special Exceptions: 

In some instances – depending on distance, availability and cost to our customers, we will instead contract with local, experienced delivery companies in other states to assist us with delivery and installation. In these instances, there may be additional delivery or shipping fees required – which will be determined and quoted before purchase is made. Customer still signs off on delivery and receives our survey to rate our service.

For example, we delivered a hot tub to the Islands West of Seattle. There was an additional delivery fee for the time, distance and ferry fees required to make the delivery. The fee was budgeted in our quote and paid in advance of delivery.

What is a crane installation like?  CLICK HERE to learn more 




Our Installations

  • Large Back Yard Ideas

    Large Backyard Ideas
  • Swim Spas With Decks

    Swim Spas With Decks
  • Indoor Swim Spas

    Indoor Swim Spas
  • In-ground Ideas

    Indoor Swim Spas
  • MP Momentum Deep

    MP Momentum Deep
  • MP Momentum Deep

    MP Momentum Deep
  • MP Momentum Deep

    MP Momentum Deep
  • Large Back Yard Ideas
  • Swim Spas With Decks
  • Indoor Swim Spas
  • In-ground Ideas
  • MP Momentum Deep
  • MP Momentum Deep
  • MP Momentum Deep

Swim Fitness

  • Michael Phelps Swim Fitness Commercial

  • Swim Fitness Bio Of Joe Stone

Our Testimonials

  • testimonials Hi, I’m Michael Phelps. I’ve been swimming just about my whole life and I know the benefits of swimming regularly.But sometimes access to a pool is limited and not every backyard or climate is right for a pool. That’s whyMaster Spas took my input and that of my coach,Bob Bowman,to create the perfect solution-the Michael Phelps Signature Swim Spa by Master Spas. ”

    Michael Phelps

  • testimonials Thank for your great service! As a business owner in the pest control industry, customer service is a rare breed these days, and I appreciate your prompt response in my questions. "

    Windsor, CA

  • testimonials Just a couple words re our terrific service from Swim Fitness with Joe and Ali – everything smoothly handled with care and gentle precision on a tight delivery and setup- may we swim happily ever after! "

    Jackie and Dennis, Millvale

  • testimonials Wow, that’s great news! I really appreciate all your wonderful service. Boy, this is what America was like in the 60′s and 70′s. Thanks! (He called to buy a new cover and we replaced his cover under warranty, which he didn’t realize was a possibility.)

    San Ramon, CA

  • testimonials Ali, I have lost 5 lbs swimming 1/2 hr every other day for the last 3 weeks. Love my swim spa!!! "

    Sedona, Arizona

  • testimonials Joe Stone at Swim Fitness of Nor Cal was very helpful and tolerant of all my many questions during the research phase of shopping for my new Michael Phelps Signature Swim Spa. He always answers phone calls and emails promptly and is never too busy to help out. The delivery and installation of my swim spa went smoothly. I am very happy with the product and the service, and would highly recommend Joe and his company. "

    John C. Lekas, MD

  • testimonials From our first call to get information about swim spas, through process of purchasing our MP Momentum and having it installed, and to this day, Joe has been extremely helpful and genuinely nice. He knows the products and answered every question we had. I would highly recommend Swim Fitness. ”

    Rob and Christie Hartman

  • testimonials We want to offer our thanks for a nice job in delivering our swim spa! Also thank you for the workout book! We are really looking forward to reading the book and applying the workout techniques in our swim spa! "

    Randy and Dana Coleman
    Columbus, MT

  • testimonials I simply desire to offer my gratitude and thanks for a job well done in selling and delivering our Michael Phelps swim spa! Your patience and assistance throughout the process was well worth our time. ”

    Carol Stracner
    Henderson, Nevada

  • testimonialsThank you for your kindness and support, with your assistance you added to a great experience. ”

    Kathy Harvey

  • testimonials Just a quick note to let you know how much I am enjoying my swim spa. I love it! I love doing my water aerobics workout in it every chance I get, and it’s great because that can be at 10 am, noon, 4 pm, or 8 pm! No more running to the gym for their classes! I can set it at the temperature that I like–not too hot or too cold. It’s so easy to maintain. My five grandkids love to play in it when they come over, too. I could go on and on, but just wanted to let you know — I LOVE IT! The delivery and service were great also. Thanks again! "

    Christine in Escalon, CA

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